配送ポリシー
We are committed to providing you with a transparent and efficient global delivery service. Below is detailed information about shipping costs, order processing, destinations, and delivery times. Please review this policy before placing your order to ensure timely receipt.
Shipping Rates
Standard Shipping: $9.97 (Available on orders under $200 USD.)
Free Shipping: Available on orders over $200 USD.
Shipping Destinations
Our shipping coverage is synchronized in real time with our checkout system:
If you can complete the payment process, shipping is available to your location.
If a product shows as "Out of Stock" or the "Order" button is disabled, we currently do not ship to your region.
We do not ship to PO Boxes or APO/FPO addresses. Please provide a valid physical delivery address.
Shipment Origin
Orders are dispatched from multiple logistics hubs within China, including major ports such as Shenzhen. The actual export location may vary depending on the most efficient route, but this will not affect the estimated delivery time.
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays).
Our warehouse operates from 9:00 AM – 5:00 PM (GMT+8), Monday to Friday.
Orders placed after 5:00 PM will be processed on the next business day.
Once your order has shipped, you'll receive an email with tracking information and a link to monitor your package.
Estimated Total Delivery Time (Including Processing)
The table below shows the total estimated delivery time from the date of order, including 72-hour processing and standard transit duration:
Standard Shipping:
Delivery time = Order processing time + Shipping time
|
Destination |
Processing time |
Estimated Shipping Time |
|
Japan, Singapore, Hong Kong, Southeast Asia |
1-3 business days |
3 – 5 business days |
|
Australia,New Zealand,European Union |
1-3 business days |
7 – 12 business days |
|
United States, Canada,Mexico |
1-3 business days |
12 – 15 business days |
|
Most Other Countries |
1-3 business days |
15 – 20 business days |
|
Remote Areas / Peak Seasons |
1-3 business days |
Up to 20 business days |
|
Rare Extenuating Circumstances |
1-3 business days |
Up to 22business days |
Please Note: International shipping may be affected by customs clearance, holidays, weather, or carrier delays. For guaranteed arrival, we recommend placing your order at least 2 to 3 weeks in advance.
Customer Support
If you have any questions about shipping, tracking, delays, or need assistance with your order, feel free to contact us:
Customer Service Email: info@caseclearwear.com
We aim to respond within 24 hours and will assist you every step of the way.